Invite to ServiceNow 5-Part Virtual Series Platform
We are excited to invite you to our 5-part virtual series designed specifically for students eager to gain hands-on learning and practical experience with the ServiceNow platform! Whether you’re a beginner or looking to expand your existing knowledge, these sessions will guide you through essential features, real-world use cases, and interactive exercises to build your confidence and skills with fellow learners.
🌟 Session 1: Welcome to ServiceNow
Date: 12/4/2025
Time: 10:00 AM – 11:30 AM PT
Overview: This session introduces ServiceNow as a cloud-based, AI-driven platform for automating enterprise workflows. It covers the platform’s architecture, core features, and key services like ITSM, ITOM, HR, customer service, and security operations. Attendees will learn how ServiceNow drives digital transformation through workflow automation, explore low-code/no-code development for custom applications, and review common use cases, including incident management and HR onboarding. The agenda concludes with resources for learning and community engagement.
💻Session 2: Code Academy
Date: 1/15/2026
Time: 10:00 AM – 11:30 AM PT
Overview: This session introduces coding in ServiceNow, focusing on JavaScript fundamentals and their application in customizing the platform. It covers scripting concepts like GlideRecord, GlideSystem, and GlideAjax, explains client-side vs server-side scripting, and demonstrates tasks such as form manipulation and workflow automation. Attendees will explore the ServiceNow Studio environment, best practices for efficient code, debugging tools, and advanced topics like object-oriented scripting and REST APIs, along with resources for hands-on learning and certification.
🔍Session 3: Scripting Fundamentals
Date: 1/29/2026
Time: 10:00 AM – 11:30 AM PT
Overview: This session explores ServiceNow scripting and Flow Designer, highlighting when to use scripting versus low-code automation. It covers scripting fundamentals (server-side and client-side), JavaScript with ServiceNow APIs, and Flow Designer basics for visual workflow automation. Attendees will learn integration of scripts within flows, common use cases like incident automation and custom approvals, best practices, debugging tools, and resources for further learning.
📊Session 4: Now Assist
Date: 2/12/2026
Time: 10:00 AM – 11:30 AM PT
Overview: This session introduces Now Assist, ServiceNow’s generative AI feature that boosts productivity through contextual assistance within workflows. It covers core capabilities like natural language processing, automation, and real-time insights, explains integration with ITSM, HR, and CSM, and showcases use cases such as incident summarization and ticket classification. Attendees will learn about skill-based architecture, AI Agents with guardrails for trust and security, interactive enhancements like chat and voice, and governance measures ensuring transparency and oversight.
🛠️Session 5: Agentic AI
Date: 2/19/2026
Time: 10:00 AM – 11:30 AM PT
Overview: This session introduces Agentic AI as next-generation autonomous intelligence that learns continuously, makes decisions, and orchestrates workflows dynamically. It covers ServiceNow’s AI Agent ecosystem, modular architecture for context sharing, and integration capabilities. Key topics include real-world use cases across IT, HR, and customer service, security and governance measures, lifecycle management, ethical design with human oversight, and how Agentic AI drives efficiency, adaptability, and innovation for enterprises.
How to Register
👉 Ready to join us? Sign up for individual sessions or the entire series using the registration links above. Secure your spot today!
We look forward to seeing you there!